Frequently asked questions about Chaos to Simplicity, LLC.
Organize Your Day. Space. Mind.
How do we get started?
We start with a free 30 minute video consultation where we talk about the details of your projects, where your struggles are and what IS working well. We assess the scope of work and determine the best course of action to execute the task(s) at hand. Then we schedule our first session. If the project is of larger scale, a more detailed on-site assessment may be required (on-site assessments typically between 45 minutes to an hour and are charged based on our hourly rate sans travel fees).
To secure your booking, a despot is required and held as a retainer until the end of session/s booked. Once your deposit has been secured and our contract is signed, a confirmation email is sent with the full details of the session/s booked, then voila, we are all set to dig in! For larger scale projects that require an on-site assessment, a proposal and contract will be sent after the assessment: once both parties have agreed on our action plan and have signed our contract – and deposit has been received – the booking dates will be secured.
To secure your booking, a despot is required and held as a retainer until the end of session/s booked. Once your deposit has been secured and our contract is signed, a confirmation email is sent with the full details of the session/s booked, then voila, we are all set to dig in! For larger scale projects that require an on-site assessment, a proposal and contract will be sent after the assessment: once both parties have agreed on our action plan and have signed our contract – and deposit has been received – the booking dates will be secured.
How is my project (or specific needs) addressed to figure out how many hours and how to proceed?
Each project begins with our initial video-chat where a general scope of work and understanding of the project(s) at hand are discussed. The next step is scheduling what we call an ‘Sort-it-all-out-Session’. In this 4 hour session, together we will collect a better understanding of the full picture of work involved and create a tangible ‘Divide-and-conquer-Plan’. After this, a detailed estimate will be sent with the approximate number of hours required to complete your project(s). Please note that this is an estimate and is subject to change as the project(s) progress(es); don’t worry, you will receive a recap after every session and provided with an updated timeline, if necessary.
How do I prepare for our first session?
No homework is necessary prior to our first session-in fact, we’d prefer to see your space in it’s normal day to day status as we can get a better sense of how you use the space and your lifestyle. This will help us identify the priority areas and allows us to create a more tailored plan and system to fit your individual needs. So, put your feet up and trust that you’ve already taken the first step towards a streamlined, calmer space/lifestyle.
What areas do you service?
We are based out of Bergen County, more specifically the Glen Rock/Ridgewood area. We primarily serve the NYC Metro area including New York City, Northern and Central New Jersey. However, some of our projects have taken us as far as Greenwich, CT, Yonkers and Tarrytown, NY.
All locations are subject to travel fees, with price dependent on distance from Glen Rock, NJ (see below for further details).
All locations are subject to travel fees, with price dependent on distance from Glen Rock, NJ (see below for further details).
What are your travel fees?
All sessions are subject to a flat $50 travel surcharge (anything within a 5 mile radius of Ridgewood, NJ). However, for sessions located in New York City (or more than a 10 mile radius of Glen Rock/Ridgewood), the travel surcharge is a flat $100. This surcharge covers our transportation costs including donation drop offs and/or purchase pick ups as well as general travel costs. Sessions that are located more than one hour away from Ridgewood, NJ are subject to travel time at $50 per hour. This will be quoted on your estimate.
What should I buy ahead of our first session? Who purchases the items for our project?
Please do not buy anything ahead of our session. It’s difficult to know what we will need for organizing or design purposes until we get into the space and survey the scope of the project. Anything we require for our first session together will be provided by your designer/organizer/productivity consultant.
We are happy to purchase all the items needed for our project on your behalf. Our shopping fee is $75 per hour. This covers the time it takes to select and purchase items. The fee also covers the time it takes to return any unused items.
We are happy to purchase all the items needed for our project on your behalf. Our shopping fee is $75 per hour. This covers the time it takes to select and purchase items. The fee also covers the time it takes to return any unused items.
What is your cancelation policy?
We are aware of the curveball’s of life. Last minute predicaments happen, but to honor both your time and ours we have a cancelation/re-scheduling policy: sessions cancelled/re-scheduled with less than 48 hours notice will be charged for half of the amount of the scheduled session.
Exceptions can be made on a case by case basis.
Exceptions can be made on a case by case basis.
Do you take (and share) photos of projects?
We ask that all clients grant us a limited license to photograph and or video record the client’s premises for our professional promotional purposes. Any clients uncomfortable with this request should inform Chaos to Simplicity, LLC in writing and Chaos to Simplicity will agree to refrain from utilizing photographs or video recordings of the client’s space. Rest assured that nothing in the photographs or recordings would reveal the identity or the location of the client, both person and space/location.
Which payment methods do you accept?
Unless a session package has been purchased ahead of our session, payment is made upon receipt of our invoice. Preferred methods of payment include: Zelle transfer to Aurore@chaostosimplicity.com. We also accept: Chase Quick Pay (can be done over the phone), checks payable to ‘Chaos to Simplicity, LLC’, cash, and all major credit cards (please note credit card payments will be charged a 3% fee).
Do you have liability insurance?
Yes, Chaos to Simplicity, LCC is insured and bonded.
What are your hours of operation?
Our hours of operation are Monday-Friday 9:30 to 5:30pm, and Saturdays 9am to 6pm. We do not work Sundays.
*Typical Disclaimers*
Third-Party Products – Chaos to Simplicity, LLC will make recommendations for products that may be useful for organizing your space. To the extent such products are purchased from third-party suppliers, Chaos to Simplicity, LLC makes no guarantees regarding the quality, availability, or any other aspects of the products that are out of the control of Chaos to Simplicity, LLC. Chaos to Simplicity, LLC will purchase the third-party products on your behalf and extend any available trade discounts but cannot guarantee the availability or amount of any such discounts. Additional shopping fees may apply to cover the time and effort required to purchase third-party products.
Third-Party Services – Chaos to Simplicity, LLC will make recommendations for third-party service providers that may be useful for organizing or designing your space, such as paper shredding services, furniture movers, painters, handyman services, etc. Chaos to Simplicity, LLC has performed extensive research and stands behind its recommendations but cannot guarantee the quality, availability, or any other aspects of the third-party service providers that are out of the control of Chaos to Simplicity, LLC. Additionally, Chaos to Simplicity, LLC disclaims all liability for damage caused by third-party service providers, including but not limited to damage to the property, damage to belongings, and personal injury. Clients must independently research and hire any third-party service providers.
Unrelated Vendors – Chaos to Simplicity, LLC disclaims all liability for damage or injury caused by any vendors, trades, or any other third party that are unrelated to Chaos to Simplicity, LLC and the services provided under this agreement. Additionally, Chaos to Simplicity, LLC reserves the right to charge for any unanticipated delays or added time caused by unrelated vendors.
Third-Party Services – Chaos to Simplicity, LLC will make recommendations for third-party service providers that may be useful for organizing or designing your space, such as paper shredding services, furniture movers, painters, handyman services, etc. Chaos to Simplicity, LLC has performed extensive research and stands behind its recommendations but cannot guarantee the quality, availability, or any other aspects of the third-party service providers that are out of the control of Chaos to Simplicity, LLC. Additionally, Chaos to Simplicity, LLC disclaims all liability for damage caused by third-party service providers, including but not limited to damage to the property, damage to belongings, and personal injury. Clients must independently research and hire any third-party service providers.
Unrelated Vendors – Chaos to Simplicity, LLC disclaims all liability for damage or injury caused by any vendors, trades, or any other third party that are unrelated to Chaos to Simplicity, LLC and the services provided under this agreement. Additionally, Chaos to Simplicity, LLC reserves the right to charge for any unanticipated delays or added time caused by unrelated vendors.
For additional FAQs, feel free to contact us through our contact page.
*Typical Disclaimers*
Third-Party Products – Chaos to Simplicity, LLC will make recommendations for products that may be useful for organizing your space. To the extent such products are purchased from third-party suppliers, Chaos to Simplicity, LLC makes no guarantees regarding the quality, availability, or any other aspects of the products that are out of the control of Chaos to Simplicity, LLC. Chaos to Simplicity, LLC will purchase the third-party products on your behalf and extend any available trade discounts but cannot guarantee the availability or amount of any such discounts. Additional shopping fees may apply to cover the time and effort required to purchase third-party products.
Third-Party Services – Chaos to Simplicity, LLC will make recommendations for third-party service providers that may be useful for organizing or designing your space, such as paper shredding services, furniture movers, painters, handyman services, etc. Chaos to Simplicity, LLC has performed extensive research and stands behind its recommendations but cannot guarantee the quality, availability, or any other aspects of the third-party service providers that are out of the control of Chaos to Simplicity, LLC. Additionally, Chaos to Simplicity, LLC disclaims all liability for damage caused by third-party service providers, including but not limited to damage to the property, damage to belongings, and personal injury. Clients must independently research and hire any third-party service providers.
Unrelated Vendors – Chaos to Simplicity, LLC disclaims all liability for damage or injury caused by any vendors, trades, or any other third party that are unrelated to Chaos to Simplicity, LLC and the services provided under this agreement. Additionally, Chaos to Simplicity, LLC reserves the right to charge for any unanticipated delays or added time caused by unrelated vendors.